๐ Location: Bengaluru, Karnataka, India
๐
Posting Date: August 16, 2024
๐ Job ID: 243464
๐ผ Category: Support
๐ก Role: Individual Contributor
โณ Type: Regular Employee
Job Overview
As a Systems Analyst 1 โ Support, your primary responsibility will be to deliver post-sales support and solutions to Oracleโs customer base. Youโll act as a customer advocate, addressing both technical and non-technical inquiries while resolving issues related to Oracleโs Electronic Support Services.
You will collaborate with IT staff, troubleshoot technical problems, and provide resolutions for Oracle products. With a focus on customer satisfaction, you will play a crucial role in maintaining Oracleโs high standards of support.
Key Responsibilities
- Address post-sales non-technical and technical customer inquiries through phone and electronic channels.
- Troubleshoot and resolve moderately complex technical issues related to Oracle products.
- Serve as the primary point of contact for customer support.
- Facilitate customer relationships and advocate for their needs with internal teams.
- Work with minimal supervision while managing escalated issues.
Requirements
- Experience: 0 to 2+ years
- Languages: Proficiency in English (reading, writing, and speaking)
- Technical Skills:
- Linux
- SQL (Structured Query Language)
- Troubleshooting expertise
- Ability to work independently
- Soft Skills:
- Customer satisfaction and service orientation
- Problem-solving and analytical thinking
Additional Information
- Security Clearance: Not required
- Visa/Work Permit Sponsorship: Not available for this position
About Oracle
Oracle, a global leader in cloud solutions, leverages innovative technology to address todayโs challenges. For over 40 years, Oracle has thrived on integrity, diverse perspectives, and an inclusive workforce.
We empower employees with:
- Competitive Benefits: Medical, life insurance, retirement plans, and more.
- Work-Life Balance: Flexible arrangements for all roles.
- Volunteer Opportunities: Encouraging community involvement.
We are committed to accessibility and diversity at every stage of the hiring process.
Equal Employment Opportunity
Oracle is an Equal Employment Opportunity Employer. We embrace diversity and ensure equal opportunities for all, regardless of race, gender, religion, disability, or veteran status.
๐ฑ WhatsApp:https://bit.ly/3Oa0en3
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