Job Overview
If youβre a motivated and client-focused individual looking for your next big break in the SaaS world, Udemy has an exciting opportunity for you! With a focus on B2B customer success, youβll be helping small organizations unlock the power of the Udemy Business platformβwhile working remotely.
Why Choose Udemy?
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π Remote Flexibility β Work from anywhere with a stable internet connection
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πΌ SaaS Career Growth β Elevate your profile with real client success stories
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π± Learning Culture β Be a part of a platform that celebrates curiosity
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π¬ Collaborative Team β Youβll never work aloneβteam support is a core value
Key Responsibilities
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Manage a portfolio of ~500 Udemy Business clients
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Be the go-to platform expert and client advisor
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Lead onboarding, reviews, renewals, and upsell conversations
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Monitor engagement and identify churn risks or upsell opportunities
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Relay user feedback to improve platform features
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Support internal success initiatives and team projects
Requirements
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1β2 years of experience in B2B SaaS, customer success, sales, or consulting
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Great communicator with attention to detail
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Excellent time and project management skills
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Experience with Salesforce and Zendesk is a bonus
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Adaptable, fast learner, and proactive mindset
Job Details
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π Location: Remote (Work From Home)
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π Working Days: Monday to Friday
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π Job Timing: Full-time
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πΈ Salary: Not Disclosed
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π Eligibility: Minimum 1 year of experience required