📢 Accenture is Hiring: Application Tech Support Practitioner
Are you looking to kickstart or advance your career in IT support? Accenture is hiring Application Tech Support Practitioners to ensure seamless system operations and provide exceptional client support.
📌 Job Details
✔️ Company: Accenture
✔️ Job Role: Application Tech Support Practitioner
✔️ Location: Gurugram
✔️ Experience: 0-2 Years
✔️ Education: 15 years of full-time education required
✔️ Job Type: Full-Time (In-Office)
💼 Roles & Responsibilities
✔️ Provide technical support and troubleshoot issues efficiently.
✔️ Collaborate with teams to enhance service desk quality management.
✔️ Ensure customer satisfaction by delivering prompt resolutions.
✔️ Participate in problem-solving discussions and team meetings.
✔️ Conduct regular system checks and maintain performance standards.
✔️ Document and track client issues for future reference.
✔️ Assist in developing training materials for end-users.
🔧 Required Skills & Qualifications
✅ Must-Have: Strong understanding of Service Desk Quality Management.
✅ Technical Expertise: Experience with troubleshooting IT issues.
✅ Communication Skills: Ability to interact effectively with clients and teams.
✅ ITIL Knowledge: Understanding of the ITIL framework for service management.
✅ Ticketing Systems: Familiarity with issue tracking software.
📢 Additional Information
📍 Company: Accenture
💼 Job Type: Full-Time (In-Office)
🎓 Educational Requirement: 15 years of full-time education
💡 Experience Level: Freshers & professionals with 0-2 years of experience