About American Express
At American Express, we empower individuals and businesses to thrive by offering unparalleled support. When you join Team Amex, you become part of a diverse global community that values collaboration, innovation, and integrity. We’re committed to creating a workplace where every colleague feels seen, heard, and valued. Together, we uphold our promise of delivering the world’s best customer experiences every day while fostering personal and professional growth.
Position Overview: Engineer I
We’re seeking a skilled Engineer I with expertise in chat data analysis and natural language processing (NLP) to elevate our chatbot’s performance and user engagement. In this role, you’ll work on cutting-edge technologies, enhancing system capabilities, and driving actionable insights from chat data.
Key Responsibilities
- Chat Data Analysis: Analyze chat data to uncover use cases, detect anomalies, and extract meaningful insights.
- Python Development: Develop and maintain Python-based solutions to build scalable features and optimize system performance.
- NLP Pipeline Enhancement: Improve chatbot understanding and response accuracy through advanced NLP pipelines.
- Kibana Dashboards: Design intuitive dashboards in Kibana for chat data visualization, enabling data-driven decision-making.
- UI Development: Collaborate on the development of the Splashboard UI to ensure seamless user interactions.
- Prompt Optimization: Fine-tune chatbot prompts for enhanced engagement and effectiveness.
Qualifications
- Required:
- Bachelor’s degree in Computer Science, Engineering, or related field.
- Proficiency in Python and libraries such as NLTK and spaCy.
- Experience with Kibana or similar visualization tools.
- Knowledge of front-end development (HTML, CSS, JavaScript).
- Strong problem-solving, communication, and collaborative skills.
- Preferred:
- Master’s degree in Computer Science or related field.
- Familiarity with machine learning frameworks (e.g., TensorFlow, PyTorch).
- Experience with chatbot platforms like Dialogflow or Rasa.
- Knowledge of Elasticsearch and related technologies.
- Background in SaaS or tech startups.
Why Join American Express?
We prioritize your holistic well-being, offering competitive benefits that support your physical, mental, and financial health.
Benefits Include:
- Competitive salaries and bonus incentives.
- Comprehensive health insurance (medical, dental, vision, life, and disability).
- Flexible work arrangements (hybrid, onsite, or virtual).
- Generous parental leave and retirement support.
- Free access to wellness centers and counseling services.
- Ongoing career development and training opportunities.
Diversity and Inclusion
American Express is committed to equal opportunity employment, ensuring decisions are made without bias regarding race, gender, religion, or any other protected status.
Note: Employment is contingent upon successful background verification checks in compliance with applicable laws.
Ready to Lead the Way?
Join Team Amex and make an impact with a career that supports your ambitions and fosters innovation. Apply today to be part of a team that’s transforming the future, one meaningful interaction at a time.