EY Hiring Project Analyst Freshers

Project Analyst – PAS WKFA – NAT – CNS – PC – Performance – Gurgaon

Location: Gurgaon, Haryana, India
Date Posted: October 22, 2024
Job ID: 1516429
Salary: Competitive

Company Overview

As one of the world’s leaders in assurance, tax, transaction, and advisory services, EY (Ernst & Young) is known for hiring and developing people who are passionate about their fields. At EY, you will find a work culture that encourages continuous learning, personal growth, and professional development. We believe that a career at EY is yours to build, and the potential here is limitless. EY focuses not only on your skills today but also on what you can achieve in the future. Our motto, “It’s yours to build,” exemplifies our commitment to providing you with opportunities and experiences that contribute to becoming the best version of your professional self.

The Opportunity: Project Analyst – NAT – PAS WKFA – CNS – PC – Performance

As a Project Analyst at EY, you will play a crucial role in supporting clients across multiple departments. This role demands an individual who is analytical, customer-focused, and skilled at managing client relationships. Located in Gurgaon, this position is ideal for candidates with experience in customer service, especially those who have excelled in international voice processes.

Key Responsibilities

1. Technical Excellence

• Customer Service Experience: At least 2 to 12 months of experience in a customer service role, preferably within an international voice process. As a Project Analyst, your main responsibility is to address client inquiries and ensure satisfaction.
• Communication Skills: Excellent English verbal and written communication skills are mandatory. You should be comfortable speaking with clients in a neutral, professional tone.
• Problem Solving & Interpersonal Skills: Strong problem-solving abilities and interpersonal skills are crucial for managing complex issues and maintaining a positive client experience.

2. Skills and Attributes Required for Success

This role will demand adaptability and resilience to provide the best client support. Here are some essential skills:

• Voice Role Focus: Your role will primarily involve handling client queries and issues over the phone, so familiarity with voice-based customer service is essential.
• Upselling Opportunities: Identifying upselling opportunities during client interactions and smoothly integrating them is a critical part of the role. An ability to read client needs and suggest relevant products or services will make you stand out.
• Sales Pitch Flexibility: Adaptability and flexibility to tailor your sales approach based on individual client interactions and responses.
• Inbound Operations: Handling incoming client calls and responding to customer inquiries swiftly.
• Customer-Focused: You should prioritize customer satisfaction by actively listening to client concerns, offering effective solutions, and ensuring follow-through on their requests.

Qualifications

To qualify for this position, you must have:

1. Education: A graduate degree in any field is mandatory.
2. Relevant Experience: A minimum of 2 to 12 months of experience in a customer service role, with experience in international voice processes strongly preferred.
3. Skills in Communication: Proficiency in both spoken and written English.
4. Problem-Solving Skills: Ability to quickly assess client needs and deliver effective solutions.
5. Interpersonal Skills: A collaborative approach to working with clients and team members, enabling smooth communication and productive problem-solving.

Who We’re Looking For

We seek individuals who:

• Are Team-Oriented: Can collaborate effectively with clients across various departments and ensure services are aligned with commercial and legal standards.
• Approach Problem Solving Practically: Utilize a practical, hands-on approach to identify, assess, and address complex client issues.
• Show Adaptability and Creativity: Display agility, curiosity, and the ability to maintain positive energy while being adaptable and creative in finding solutions.

EY values professionals who are agile, mindful, and eager to explore new challenges, bringing fresh perspectives and innovative solutions to the table.

What We Offer

At EY, we are dedicated to nurturing talent and fostering a growth-oriented environment that empowers you to achieve your career goals. Here’s what you can expect as part of the EY family:

• Global Exposure: With more than 300,000 employees globally and 33,000 people in India alone, EY offers unmatched global exposure.
• Learning and Development: As part of your journey with EY, you will have access to extensive resources for learning and career development, helping you grow professionally and adapt to emerging industry trends.
• Career Frameworks: You’ll have a structured framework to guide your career path, enabling you to acquire new skills, transition smoothly between roles, and make informed decisions about your career growth.
• Work with Visionary Leaders: Collaborate and work alongside market-leading entrepreneurs, disruptors, and innovators who push the boundaries of business excellence.
• Inclusive Culture: EY prides itself on fostering an inclusive environment where diversity and inclusivity are top priorities. Our goal is to create a balanced workspace where people feel respected, valued, and encouraged to be themselves.

Work-Life Balance: EY understands the importance of balancing professional growth with personal well-being. Our flexible work arrangements allow you to achieve success while also focusing on your overall well-being. We offer a variety of policies to support personal and professional needs, including:

1. Comprehensive Health and Wellness Programs: Access to wellness resources to promote your physical and mental well-being.
2. Parental Leave Policies: EY recognizes the importance of family and offers paid parental leave options depending on your location.
3. Flexible Working Models: We understand that each role and person may have different needs, so we provide hybrid, onsite, or virtual working options based on role requirements.

At EY, we believe in creating a supportive and inclusive work environment where everyone has the chance to succeed and contribute to building a better working world.

How to Apply

If you are a dedicated individual with the skills and passion to make a difference, we invite you to apply for this exciting opportunity. At EY, we believe that a fulfilling career is one where you continuously learn, grow, and contribute to building a better world.

To apply, please follow these steps:

1. Visit the EY Careers page.
2. Search for the position by entering the Job ID: 1516429.
3. Complete the online application, including your updated resume and cover letter.

Join Us at EY

If you have the determination to take on a challenging role, meet our criteria, and are looking for a company that offers both career growth and personal development, EY is the right place for you. Join us in building a better working world where your career growth and personal development are a priority, and together, let’s make an impact.

At EY, we are committed to giving our employees the resources and support needed to thrive. Our culture is one of inclusivity, innovation, and personal growth. Let’s work together to create solutions, drive progress, and leave a positive impact on businesses and communities worldwide.

If you’re ready to take the next step in your career and join a company where potential is limitless, apply today! Let us support you as you make strides in your career journey, and experience the EY difference for yourself.

Click Here To Apply Now