Analyst – Risk Management (Bangalore)
Razorpay, founded by Shashank Kumar and Harshil Mathur in 2014, is revolutionizing the fintech space by building a new-age digital banking hub (Neobank) for businesses across India. Our mission is to enable seamless banking and payments experiences for businesses of all sizes. Since our inception as a B2B payments company, we have grown rapidly, processing billions of dollars in transactions for thousands of businesses across the country.
As a full-stack financial services organization, we are dedicated to providing comprehensive payment and banking solutions. Our robust technology addresses every aspect of the payment and banking journey for businesses. Over the past year, we have disbursed millions of dollars in loans to businesses while simplifying financial operations through Razorpay X and enhancing capital availability via Razorpay Capital.
Roles and Responsibilities
- Monitor Transactions: Regularly track merchant transactions to identify risks and fraudulent activities, taking immediate corrective actions.
- Resolve Discrepancies: Handle transaction queries and address discrepancies to prevent potential disputes.
- Collaborate with Banks and Cybercell: Work closely with partner banks and Cybercell to manage chargebacks and ensure timely recovery, thereby minimizing losses.
- Customer Communication: Engage with merchants and customers to address their queries and provide necessary clarifications.
- Process Improvement: Contribute innovative ideas to refine processes and reduce risks, enhancing overall efficiency and reducing financial losses.
Skills and Experience
- Experience: 1-2 years in risk management, fraud prevention, or transaction monitoring.
- Tools Knowledge: Familiarity with customer support apps or CRMs, such as Freshdesk.
- Interpersonal Skills: Maintain a friendly and professional demeanor in phone and email interactions.
- Communication Skills: Strong verbal and written communication abilities to effectively address stakeholder concerns.
- Attention to Detail: Exceptional organizational and multitasking skills with the ability to identify anomalies quickly.
- Proactive Problem Solver: Take initiative to resolve issues and minimize disruptions in transactions or customer experiences.
At Razorpay, we value innovation, collaboration, and growth. If you are passionate about creating secure, frictionless banking experiences and thrive in a fast-paced environment, we would love to hear from you.