Are you looking for a remote customer service job in Uttar Pradesh with a global tech leader? Hereβs your chance to work with Adobe, one of the worldβs most innovative companies, as a Customer Service Representative 2. This full-time work-from-home opportunity offers the perfect blend of flexibility and growth.
π Job Overview
π Job Title: Customer Service Representative 2
π’ Company: Adobe
π Location: Remote (Uttar Pradesh, India)
ποΈ Category: Customer Experience
π Job ID: R155750
π
Posted Date: May 6, 2025
π About Adobe
At Adobe, weβre committed to changing the world through digital experiences. From empowering individual creators to supporting global brands, our products and platforms enable users to build stunning digital content. Weβre on a mission to hire exceptional talent and provide equal opportunities for growth and innovation.
π οΈ Key Responsibilities
As a Customer Service Representative, you will:
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Provide technical support to field engineers, technicians, and product support teams.
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Diagnose and troubleshoot complex hardware/software/networking issues.
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Work on debugging and repairing electromechanical equipment and software.
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Offer support where first-line customer support has failed to resolve issues.
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Assist with customer installation and training when required.
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Report bugs and reliability issues to engineering teams.
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Deliver technical assistance for highly sophisticated or technical products.
β What Youβll Need to Succeed
π‘ Qualifications:
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Degree in a relevant field with 4β5 years of technical support experience.
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Proficient in Windows OS; Mac OS and Adobe product knowledge are big pluses.
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Experience with product installation and troubleshooting.
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Strong interpersonal and communication skills β both written and verbal.
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A proactive and customer-focused mindset.
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Ability to work independently, manage priorities, and multitask effectively.
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Willingness to work flexible hours including rotational shifts for 24/7 support.
π§ Desired Skills:
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Innovative, confident, and a natural problem-solver.
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Strong account management and relationship-building abilities.
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A calm, flexible attitude under pressure.
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Demonstrated ability to influence others and promote ideas.
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π Why Join Adobe?
β¨ Work remotely from anywhere in Uttar Pradesh
β¨ Be part of a global tech leader known for creativity and innovation
β¨ Work with cutting-edge digital tools and technologies
β¨ Enjoy a collaborative and inclusive company culture